Refund policy

📦 Return Policy

We offer a 30-day return window. That means you have up to 30 days from the date you receive your order to request a return.

To qualify for a refund, the product must be unused, in brand-new condition, and still attached to the original pink cable. If the product has been detached from the cable, we’re unable to process a return or issue a refund.

You may gently remove the item from its plastic protective sleeve to compare it with your natural hair — but for a return to be approved, it must be repacked neatly back into the original sleeve and packaging.

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📬 How to Start a Return

To initiate a return, please email us at cehumanhairextensions@gmail.com. Once your request is reviewed and accepted, we’ll send you the instructions and return address.
⚠️ Important: Any items sent to us without prior approval will be refused and returned to the sender.

If you have any questions about the return process, feel free to contact us at the email above.

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🛠️ Damaged or Incorrect Items

Please check your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the situation and resolve it as quickly as possible.

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🚫 Non-Returnable Items

We’re unable to accept returns for sale items or gift cards under any circumstances.

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🔄 Exchanges

If you wish to exchange an item, the quickest way is to return the original product (following the steps above). Once your return is accepted, you can place a new order for the product you want.

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💳 Refunds

Once we receive and inspect your returned item, we’ll notify you about the approval status. If approved, a refund will be issued automatically to your original payment method.
Please note that it may take several business days for your bank or card issuer to process and post the refund.